Business Process Outsourcing

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BPO

WHAT BPO OUTSOURCING SERVICES ARE RIGHT FOR YOUR BUSINESS?

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WHAT BPO SERVICES WE ARE OFFERING?

1.

Virtual Assistant Services

We have skilful, experienced and reliable virtual assistants. Our services involve hiring a remote, independent contractor to perform administrative, technical or creative tasks for a business.

2.

Call Centre Outsourcing Services

Call centre outsourcing services involve hiring a third-party company to handle all operations.

This can include inbound customer service calls, outbound sales calls, technical support, and other types of telephone-based interactions with customers. We are providing a variety of services such as answering customer inquiries, providing technical support, taking orders, and making outbound sales calls.

3.

Staff Leasing Services

We help you to perform non-core functions so that you can focus on core business activities.

We can also provide access to benefits and other HR services that may be cost-prohibitive for your company. By outsourcing non-core functions you can manage workforce more efficiently and effectively, and it will be a cost-effective solution for your business if you have seasonal or temporary staffing needs.

4.

Loan Processing Call Center

We take loan applications over the phone, verify information provided on loan applications, and assist customers with any questions or issues they may have regarding their loan.

We also resolve issues that arise during the loan process, such as missing documentation or credit issues, and may provide customers with information about loan products and services.

5.

Debt Collection Services

Letter writing, calling, and negotiating payment plans are all included in our services. We also pursue legal action to recover the debt in some instances.

We are here to protect you from being harassed and abused by debt collectors. Our debt collection services to prevent bad debts, improve your cash flow, and complete your AR collections by streamlining your debt collection process.

6.

Back Office Services

We offer administrative and support tasks that are necessary for the smooth functioning of your business, but that do not directly generate revenue. These tasks can include data management, accounting, technical recruitment, legal LPO, content/ community moderation, 3D services, digital marketing and other administrative functions.

Personal Injury Cases We Handle

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WHY YOU SHOULD WORK WITH OAKMONT SOLUTIONS

“Our experience and authority allows us to quickly adapt to the requirements of our clients at any given time. We cover the most complete set of BPO services that our clients are not even aware of before communicating with us. We help organizations to reach their maximum potential by way of providing talents that is at par or even better than their local/in-house counterparts.”

Why Choose Oakmont?

Fight the insurance
companies in your corner

Insurance company employees are trained to identify and fight insurance fraud.

Speak your language

We never represent big business, we always act for the underdog the accident victim or worker.

No recovery — no fee

We never represent big business, we always act for the underdog the accident victim or worker.

Meet the Team


Our History


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What Our Clients Say

Megan’s Story

“I was definitely nervous when I first called them, but more than anything they were just really friendly.”

Jame’s Story

“It has been an amazing experience with your law firm. I will be happy to refer any of my family and friends to your law firm.”

Dan’s Story

“I was very happy with the communication between the legal counsel and myself.“

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Verdicts & Settlements

$24.1M

Car Accidents Verdict

$18.2M

Bus Accident Verdict

$24.1M

Slip and Fall Injury Verdict

$6M

Birth Injury Award

$24.1M

Workplace Injury Settlement

$43.4M

Negligent Security VerdictDOES BUSINESS PROCESS OUTSOURCING SERVICES MAKE SENSE FOR YOUR COMPANY?There are 2 answers: (1) No, if you have readily-available human resources to perform back-office functions within your organization. (2) And yes, if you want to unlock another dimension to your business growth and sustainability — at a much affordable cost.

Let us explain.

While having full control over your business makes perfect sense, it goes against the nature of growth.

Because to genuinely evolve as an organization, focus is the single most critical factor. And true focus comes from learning to let go of business functions that can be done much more efficiently by a specialized partner organization.

Throughout our 17+ years in the industry of being that specialized partner organization for hundreds of businesses, we know that BPO Business Process Outsourcing Solutions work. And it works magnificently.

Let Us Help You

No Fee Unless You Win

Free Case Evaluation

Your 100% free (no obligation) consultation is always with a practicing attorney from our offices. The details you share are held in strict confidence.
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Personal BPO
Frequently Asked Questions

WHAT IS BPO SERVICES?
BPO services is an umbrella term for tasks performed by outsourced talents. In summary, these can be any tasks that a company can perform internally, but preferred to be outsourced to save on costs. Another benefit is the ability to co-manage these outsourced work with a reliable offshore placement service agency like Oakmont Solutions.
WHAT ARE THE TYPES OF BPO SERVICES?
Different types of BPO services include ITES, KPO, LPO, RPO, and the common BPO services like customer service and representation.
WHAT IS OUTBOUND CALL CENTER?
Outbound call centers are firms that specialize in the set-up, implementation, measurement and turnaround of outbound calling services. These companies have both the technology, qualified pool of talents and resources to run a successful outbound campaigns.
HOW TO CALCULATE SERVICE LEVEL IN BPO?
Different agencies practice different BPO service calculations. But, among the most popular models are transaction-based models, hourly rates, and flexible pricing options based on industry type and requirement size.
WHAT IS BPO SERVICE PROVIDER?
A BPO service provider is any form that offer BPO services that covers both technical and creative tasks across multiple industries. Among the most popular support services include customer representation or customer service, community moderation services, and healthcare and legal BPO.
WHAT ARE THE SERVICES PROVIDED BY BPO?
The most common services provided by BPO include data entry, customer support, marketing, human resources, and finance/accounting functions.
WHAT MEANS BPO SERVICES?
BPO services is a contract-based agreement between any firm that wants to hire virtual staffing from a BPO service provider like Magellan Solutions.
WHAT IS CUSTOMER SERVICE REPRESENTATIVE IN BPO?
A customer representative is an agent by the company for an account he or she handles for a BPO firm. They are the frontliners that takes customer calls or does outreach for telemarketing purposes.

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